Editor’s Note: A Disgruntled employee is something that everyone has heard of. Something that you probably haven’t heard but is a recognized day is gruntled employees. July 13th is Gruntled Employee day and we thought what better way to celebrate than to ask our Customer Experience Manager to give us insight into how he leads his team to turn our…
Summer time in the good ole’ USA means baseball is in full swing. And we here at Frame USA are fortunate to work in one of the greatest baseball cities in America: Cincinnati, Ohio, the home of the Cincinnati Reds. If you’re a baseball fan, you know that the Cincinnati Reds had one of the greatest dynasties in all of…
A Day In The life Of A Customer Service Representative as told by a Customer Service Representative Last week I gave my account of a life in the day of a customer service representative at Frame USA. Today I got one of our real life CS Reps to talk about what its really like. The title, “Customer Service Representative” may not…