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Travone Hall Customer Service Supervisor

The Big Frame Machine – Our Customer Service Team

Summer time in the good ole’ USA means baseball is in full swing. And we here at Frame USA are fortunate to work in one

Travone Hall Customer Service Supervisor
Travone Hall
Customer Service Supervisor

of the greatest baseball cities in America: Cincinnati, Ohio, the home of the Cincinnati Reds. If you’re a baseball fan, you know that the Cincinnati Reds had one of the greatest dynasties in all of sports, The Big Red Machine. In the 1970’s baseball greats such as Pete Rose, Johnny Bench, Joe Morgan, and Tony Perez (among others) came together to win five National League pennants, and two World Series titles! Wow, what an accomplishment! But I’m sure you’re asking, what does any of this have to do with picture frames?

Well, we have an equally great team in place here at Frame USA. Just call us The Big Frame Machine. Only instead of winning pennants and World Series titles, we’re working hard every day to create raving fans. Any customer who logs onto the FrameUSA.com site to purchase any of our American-made products can be sure that a lot of time and care will go into each order; you’re going to have a team full of Peter Rose’s and Joe Morgan’s in our warehouse cutting and assembling your frames, making sure each one is a winner for you. And if you’re not sure what you’re looking for, or can’t decide between one of our awesome wood or metal frames? Don’t worry, just give us a call and your own personal Johnny Bench or Tony Perez (including yours truly) will be ready and willing to get you from first to home safely. We’re always happy to interact with our fans; you’re the reason we get out of bed each morning!

At Frame USA we understand how important the photos and memories you’re looking to preserve are to you. So whether you’re purchasing a poster frame for your kid’s college dorm, buying a wooden frame for your recent family photo, or ordering a set of metal frames to decorate your new office, you can be sure that whatever you order will be a home run. Now go hop on the website and knock one out of the park. Happy shopping!

-Travone Hall

Frame USA Customer Service Supervisor

A Day In The Life of A Customer Service Representative

A Day In The life Of A Customer Service Representative as told by a Customer Service Representative

Last week I gave my account of a day in the life of a customer service representative at Frame USA. Today I got one of our real life CS Reps to talk about what its really like.

The title, “Customer Service Representative” may not sound glamorous. It probably makes you think of dead-eyed office drones answering calls with the same, canned responses while they fiddle with their social media. At Frame USA, however, that is not the case at all. As a Customer Service rep here, there are so many different tasks and responsibilities, that we couldn’t be robots, even if we wanted to.

When it comes to answering calls, there’s no possible way to throw out tired, pre-rehearsed phrases and clichés. The custom nature of our products makes for a wide array of different questions and concerns from customers, many of whom are unfamiliar with framing, matting and production. With so many different frame styles, virtually every call is a different story and we have to know what we’re talking about so we can represent Frame USA with confidence and to make sure the customer is getting exactly what they want.

In addition to phone calls, we here in customer service are also fielding emails of every conceivable nature. Customers looking for price quotes; sales reps placing large, complex orders; poster questions; returns and assistance with damaged items…the list goes on.

The customer service team at Frame USA also works closely with every other department to make sure that processes are working smoothly and customers are receiving what they need in a timely manner. We run up and down stairs, around corners and throughout every nook and cranny of the building to get things done.

Being a customer service rep may never garner us magazine covers or inspire songs to be written but it is a daily adventure at Frame USA and it’s never boring.